Shipping Policy
Thank you for visiting and shopping with The Sensory Sloth. The following information sets out the terms and conditions of our shipping policy.
Processing your Order
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
Shipping within Australia:
Shipment Rates and Delivery Estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, not the date of the order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Postal disruptions and extreme weather conditions may cause delays.
Express Shipping
Estimated to arrive in 1-4 business days
Express Shipping Costs - $15.00
Standard Shipping
Estimated to arrive in 3-6 business days
Standard Shipping Costs - $9.95
Free Standard Shipping over - $150
Please Note
Business day means Monday - Friday, except holidays.
Orders are not shipping on weekends or holidays.
We will not be held responsible for wrong shipping address if you provide incorrect information.
International Shipping:
Countries We Ship To: We currently offer international shipping worldwide.
Shipping Methods: We utilise reliable shipping carriers to ensure the safe and timely delivery of your orders. Depending on your location and shipping preferences, you may choose from the available shipping methods during checkout.
Shipping Rates: Shipping rates vary depending on your location and the weight of your order. The shipping cost will be calculated automatically during the checkout process based on the shipping destination and the items in your cart.
Shipping Times: Please note that international shipping times may vary depending on several factors, including customs clearance, distance, and local postal service efficiency. While we strive to process and dispatch orders promptly, please allow for the following estimated shipping times:
- New Zealand: 7-14 business days
- Rest of The World: 10-21 business days
Customs and Import Duties: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are beyond our control and are the responsibility of the recipient. Customs policies vary from country to country, so we recommend contacting your local customs office for more information.
Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
Unclaimed or Returned Packages: If an international order is returned to us due to being unclaimed, undeliverable, or due to unpaid customs fees, we will offer a refund on the product cost only (excluding shipping fees). Alternatively, if you would like the package re-sent, additional postage costs will apply. Please ensure you track your package and check your local customs requirements to avoid issues.
Order Status and Assistance: If you have any questions or concerns regarding your order, shipping, or delivery, please don't hesitate to contact our customer service team.
Policy Updates: We reserve the right to update our shipping policy as necessary to reflect changes in shipping regulations, carriers, or other relevant factors. Any updates to the policy will be posted on our website.
Tracking Options
The Sensory Sloth aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. All orders delivered within Australia automatically have tracking.
Damages
If there is any damage to the package on delivery, contact us immediately at info@thesensorysloth.com
Missing or Lost Package
Please contact us at info@thesensorysloth.com to report missing or lost packages.
Questions
If you have any questions about the delivery and shipment of your order, contact us at info@thesensorysloth.com