Returns Policy

Returns Policy last updated 5th March 2022

Please inspect your order immediately upon arrival. Our aim is to make sure all of our customers are fully satisfied and happy with their purchases, however, if something's not quite right please contact us as soon as possible via email info@thesensorysloth.com. 

We can issue refunds on a case-by-case basis within 14 days of receiving your order.

If your product/s is found to be faulty or damaged, instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us in detail what went wrong, attach photos, and we’ll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.

Please note we do not offer refunds for change of mind purchases.