Shipping Policy
Thank you for visiting and shopping with The Sensory Sloth. The following information outlines the terms and conditions of our shipping policy.
Order Processing
Orders are typically processed within 1–2 business days.
During busy periods (such as sales events, product launches, or holidays), processing times may be slightly longer.
Once your order has been shipped, you will receive an email with a tracking link so you can follow your parcel’s journey.
Please note that delivery timeframes begin once your order has been dispatched, not when the order is placed.
Shipping Locations
The Sensory Sloth ships from Melbourne, Australia.
We currently ship to:
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Australia
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United States
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Canada
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United Kingdom (including Ireland)
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New Zealand
If you are located outside these countries and would like to place an order, please contact us at info@thesensorysloth.com.
International Customers
Orders are shipped from Melbourne, Australia. International shipping costs reflect the distance travelled and postal carrier rates.
We work hard to keep shipping as affordable as possible while ensuring orders arrive safely and with tracking.
International delivery times may be longer due to customs processing in the destination country.
Australian Shipping
Standard Shipping
Estimated delivery: 3–6 business days
Cost: $9.95
Express Shipping
Estimated delivery: 1–4 business days
Cost: $15.00
Free Standard Shipping is available on Australian orders over $150.
Delivery timeframes are estimates provided by Australia Post and may vary depending on location.
International Shipping
International shipping rates are calculated at checkout based on parcel weight, size, and destination.
Estimated delivery timeframe: 7–21 business days, depending on the destination and customs processing.
Please note:
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Orders are shipped from Australia
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International shipping costs can be higher due to distance and parcel weight
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Shipping rates are set by postal carriers and are not controlled by The Sensory Sloth
We always aim to offer the most reliable and cost-effective shipping options available.
Duties, Taxes and Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
The Sensory Sloth is not responsible for delays caused by customs processing.
Tracking
Once your order has been shipped, you will receive a tracking email.
All Australian orders include tracking.
International tracking availability may vary depending on the destination country.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly at checkout.
If an incorrect address is provided, The Sensory Sloth cannot guarantee replacement or refund if the parcel is delivered to the address supplied.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number
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Photos of the item
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Photos of the packaging
This helps us resolve the issue quickly.
Missing or Lost Packages
If your parcel appears to be missing or delayed beyond the expected delivery timeframe, please contact us at:
We will assist in lodging an investigation with the postal carrier.
Questions
If you have any questions about shipping or delivery, please contact us at: